SmartHub is a powerful account management tool. From your web enabled computer or mobile device, you can pay your bill, submit meter readings, check payment history, access billing statements and set recurring monthly payments With SmartHub, the power of data is in your hands. You can view monthly usage, report a power outage, and receive account notifications by text, email or both.

There are two types of high bills: those that are consistently high and those that have unusual “peaks”. The type can determine where members should start looking. A temporary “peak” more often indicates a change in weather patterns (colder or hotter than usual), a malfunction with an electric appliance (such as a failed water heater element or a well pump that continues running), using heat or cold making appliances such as a space heater or air conditioner, or leaving baseboard heaters turned on inadvertently. A consistently high bill implies the need for the homeowner to examine what appliances are in use and how long they’re in use, the age of appliances, unusual events or changed circumstances (additional people staying in the home, new or additional appliances in use) to determine individual patterns or changes in usage. Basic residential use includes: refrigeration, lighting, electric heating or cooling, television and other electronic equipment. If you use electricity to heat water or dry clothes, your usage will be higher. If you heat or cool your living space with electricity, it is common to see higher bills over the coldest winter months and hottest summer months.

FAQs Archive - Page 3 of 3 - Presque Isle Electric & Gas Co-Op

Q: Can I report an outage on the Web or in the App?

Yes. On the Web version of SmartHub (your computer), sign into “Manage My Account”, and select “Report An Outage” on the Home page under Quick Links or under My Profile and Outages. On the mobile SmartHub App , select the “Report An Outage” icon. If you have multiple accounts, you will be able to select the correct account and service address. Note: If there is a known outage that affects your service, it should be noted on your outage screen.

Q: Can I make a payment on multiple accounts?

Yes. On the Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen, or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button. On the App: Tap the Bill, Pay & Reading icon. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

Q: I have multiple accounts. Can I see them all on the Web and in the App?

Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App , tap the Bill, Pay & Reading icon. You will see the total due on all accounts and below that you can select different information by account, such as partial payment option, billing history and payment history.

Q: What are some of the common culprits of high electric bills?

Water pumps that are working over time, more than usual or inefficiently Water heaters especially ones that are used often or have a damaged element Water bed heaters Space heaters Heat tapes Air conditioners Aging refrigerators Read your meter at the same time each month. By taking a regular reading each month you will keep your bill on a consistent 30 day cycle and avoid fluctuating bills. You can also take daily readings to see how much power you use in a day. You can experiment by turning off a suspected high usage appliance for a day and seeing what happens to consumption

Q: How do I create a SmartHub account?

On a PC, visit our SmartHub page to create a new SmartHub account. On a mobile device, go to the App Store (Apple) or Android Market (Google Play) and find our free “PIE&G SmartHub” app (by NISC) and download the appropriate version depending on your phone’s operating system (Apple or Android). The first time you login, you will have to review the terms and conditions. Once you accept the terms and conditions, you will then need to create a personal security phrase which you’ll need when you make payments, store or update financial information for future payments, or sign up for Auto Pay. Be sure to write down and save the security phrase in a safe place in case you need to refer to it later.