Even though you may have a new AMI meter installed at your home now, please continue reading your new meter and writing the information on your billing stub as currently required. Mail your billing stub to PIE&G with payment each month before your due date. You may also report your readings by phone at 1-866-999-4571, or enter your readings online using our Account Manager “SmartHub” (on the homepage of this website or using our free SmartHub mobile app). When our AMI communications infrastructure is fully operational, your meter will begin to automatically transmit readings to PIE&G. At that time, PIE&G will discontinue the meter reading boxes on your billing stub where you would normally write in your readings and date.
PIE&G’s new Vision electric meters have easy-to-read digital displays, instead of dials. The meter faceplate will automatically cycle between two (2) different displays of numbers.
In the first photo below, the faceplate is displaying a series of eights (“888888”). This display is referred to as a “segment check”, designed to light up each small digital line or segment that outlines each number on the screen. This segment check is part of the programming, and nothing is wrong with the meter or the display of numbers. The series of eights simply indicates that all screen segments in the LCD display of numbers on the meters are working.
In the second photo below, on the right, the top line reflects a series of six (6) zeros or “000000”. The register on all new meters is set to zero in the factory (indicating no electricity usage has been registered on the meter). This top line shows your electricity usage represented by a 6-digit number. Each month you will write down this 6-digit top number on your billing stub and include the date you read your meter. This is your current meter reading, reflecting the amount of energy you have used in kilowatt hours (kWh) since the new meter was installed. To calculate your total kWh of energy use in a given time period, simply subtract the earlier reading from your current reading.
In the near future when communications are fully operational, your new meter will automatically transmit your readings to PIE&G. The meter will provide both you and the co-op with valuable information, such as outage detection, and daily interval energy usage. When outages are detected, PIE&G can use this information to allocate and manage resources to respond faster to power outages and improve restoration times. The meter reading information will be available to you in SmartHub to enable you to review your energy usage patterns and to observe when your usage peaks and drops each day, week and month. This can help make you aware of a malfunctioning appliance (such as a running well pump or inefficient freezer) so you can arrange for repairs or replacement, or allow you to adjust your usage patterns (such as turning the heat thermostat down, or AC setting up or even off when you leave for vacation). Having this information available to you can help you to save energy and money.