SmartHub is a powerful account management tool. From your web enabled computer or mobile device, you can pay your bill, submit meter readings, check payment history, access billing statements and set recurring monthly payments With SmartHub, the power of data is in your hands. You can view monthly usage, report a power outage, and receive account notifications by text, email or both.

There are two types of high bills: those that are consistently high and those that have unusual “peaks”. The type can determine where members should start looking. A temporary “peak” more often indicates a change in weather patterns (colder or hotter than usual), a malfunction with an electric appliance (such as a failed water heater element or a well pump that continues running), using heat or cold making appliances such as a space heater or air conditioner, or leaving baseboard heaters turned on inadvertently. A consistently high bill implies the need for the homeowner to examine what appliances are in use and how long they’re in use, the age of appliances, unusual events or changed circumstances (additional people staying in the home, new or additional appliances in use) to determine individual patterns or changes in usage. Basic residential use includes: refrigeration, lighting, electric heating or cooling, television and other electronic equipment. If you use electricity to heat water or dry clothes, your usage will be higher. If you heat or cool your living space with electricity, it is common to see higher bills over the coldest winter months and hottest summer months.

FAQs Archive - Page 6 of 6 - Presque Isle Electric & Gas Co-Op

Q: How do I create a SmartHub account?

On a PC, visit our SmartHub page to create a new SmartHub account. On a mobile device, go to the App Store (Apple) or Android Market (Google Play) and find our free “PIE&G SmartHub” app (by NISC) and download the appropriate version depending on your phone’s operating system (Apple or Android). The first time you login, you will have to review the terms and conditions. Once you accept the terms and conditions, you will then need to create a personal security phrase which you’ll need when you make payments, store or update financial information for future payments, or sign up for Auto Pay. Be sure to write down and save the security phrase in a safe place in case you need to refer to it later.

FAQs

How do I create a SmartHub account?

Why are my electric bills so high? Is this my problem?

What is SmartHub?

What is a high bill?