FAQs Archive - Page 5 of 6 - Presque Isle Electric & Gas Co-Op

Q: How do I get the Mobile App for my phone?

The App is free to download and install. Just simply look for the MYPIE&G app in the Apple Store® (i.e. the App Store) or in the Android® Market (i.e. Google Play).

Q: Is my phone or tablet supported?

Apps are supported on the following platforms: IOS 3.1 and above (iPhone and/or iPad) Android 2.1 and above (smartphones or tablets)

Q: Can I report an outage on the Web or in the App?

Yes. On the Web version of SmartHub (your computer), sign into “Manage My Account”, and select “Report An Outage” on the Home page under Quick Links or under My Profile and Outages. On the mobile SmartHub App , select the “Report An Outage” icon. If you have multiple accounts, you will be able to select the correct account and service address. Note: If there is a known outage that affects your service, it should be noted on your outage screen.

Q: Can I make a payment on multiple accounts?

Yes. On the Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen, or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button. On the App: Tap the Bill, Pay & Reading icon. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

Q: I have multiple accounts. Can I see them all on the Web and in the App?

Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App , tap the Bill, Pay & Reading icon. You will see the total due on all accounts and below that you can select different information by account, such as partial payment option, billing history and payment history.

Q: What are some of the common culprits of high electric bills?

Water pumps that are working over time, more than usual or inefficiently Water heaters especially ones that are used often or have a damaged element Water bed heaters Space heaters Heat tapes Air conditioners Aging refrigerators Read your meter at the same time each month. By taking a regular reading each month you will keep your bill on a consistent 30 day cycle and avoid fluctuating bills. You can also take daily readings to see how much power you use in a day. You can experiment by turning off a suspected high usage appliance for a day and seeing what happens to consumption