PIE&G is extending at least through June 1, suspension of all nonpayment shut offs, collections and late fees on delinquent balances for residential and commercial accounts. PIE&G will offer extended payment plans to those adversely affected by the crisis, especially seniors, low-income members and those experiencing financial hardship due to job loss, lay off or illness.
PIE&G’s lobby will also remain closed through June 1 and possibly longer, while maintaining a full staff, including linemen, natural gas crews and Member Services, all of whom are working to maintain essential utility services. Some employees are working from home and work stations have been moved to accommodate social distancing between employees. We are limiting field personnel to essential tasks and emergencies only. PIE&G is gradually expanding certain services but most non-essential are suspended until new information becomes available from the Governor. Updates will be provided through press releases to local media outlets (TV and newspapers), on our website pieg.com and our Facebook page.
These extraordinary steps are intended to protect employees, members, the public and all families, from unnecessary risks of exposure during the pandemic. Thank you for your patience and understanding.
Member Services: 1-800-423-6634 (Monday – Friday 8 am to 4:30 pm)
Pay-By-Phone: 1-866-999-4571 (have your bill/account number available)
Report power outages: 1-800-423-6634
Natural gas emergencies: 1-800-655-8565
